FAQs

If you require technical support or assistance with your Coolon products, our dedicated team of experts is here to help. Call us on (03) 8681 3633 or send email to support@coolon.com.au.

Coolon's friendly and knowledgable team will be happy to help you out Monday to Friday, 9am to 5pm.

Coolons HQ, R&D and factory are all located right here in Australia! Our address is 14 Ausrtal Place Hallam, and we also have highly trained sales peple located in other states.

Yes, Coolon takes great pride in the fact that all our products are designed, developed, and manufactured right here in Australia. From conceptualization to production, every step of the process is carried out in our state-of-the-art facilities, ensuring the highest standards of quality and craftsmanship.

Choosing Coolon means choosing quality, reliability, and sustainability. By manufacturing our products locally, we have greater control over the entire production process, allowing us to uphold the highest standards of quality while minimizing our environmental impact. Additionally, manufacturing in Australia supports local jobs and economies, contributing to the growth and prosperity of our nation.

For more information about Coolon and our comprehensive range of LED lighting solutions, please explore our website here .

Yes, Coolon products are backed by  warranties to ensure peace of mind for our customers. Our warranties vary depending on the product, so please refer to the specific product page or contact us for more information.

Coolon typically accepts returns for products in rare cases they are defective. Our returns policy is outlined in clause 9.1 of our terms and conditions.

If you believe you've received a faulty product from Coolon, we're here to assist you promptly and efficiently. Here's how you can reach out to us:

Step 1: Contact Customer Service: The first step is to contact our dedicated customer service team. You can reach us by calling (03) 8681 3633 or emailing support@coolon.com.au

Step 2: Describe the Issue: When you contact us, please provide as much detail as possible about the issue you're experiencing with the product. This may include describing the details of the fault and when the issue first occurred, as well as attaching photos.

Step 3: Provide Product Information: To help us assist you more effectively, please have the following information ready when you contact us:

- Product model or part number

- Purchase date and location (if available)

- Any relevant documentation, such as invoices or receipts

We will be in touch with you to resolve the issue as soon as possible!